1. Order Processing Time

All orders are processed and prepared for shipping within 1 to 3 business days (excluding weekends and official holidays) after receiving your order confirmation email.

2. Shipping Destinations & Delivery Times

We deliver worldwide to bring unique home goods right to your space. Estimated delivery timeframes depend on your location:

• Standard Worldwide Shipping: 7 – 15 business days
• Express Courier Shipping: 5 – 8 business days

Please note that actual delivery times may vary due to customs clearance, carrier delays, or local postal handling.

3. Shipping Fees

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

• Free Standard Shipping: On eligible orders above specified thresholds (displayed at checkout).
• Standard / Express Flat Rate: Applied automatically at checkout prior to payment.

4. Tracking Your Order & Multiple Packages

Once your order has shipped, you will receive an automated email containing your tracking number and carrier details. You can track your shipment anytime via our Track Order page.

Multiple Shipments: Since home goods and larger decor items may be stored in different fulfillment centers or require special protective packaging, items in the same order may arrive in multiple separate packages.

5. Customs Fees & Import Duties

International shipments may be subject to import taxes, duties, and customs fees imposed by your destination country's government. These charges are the responsibility of the recipient.

6. Incorrect Address & Transit Damage

Address Accuracy: Please double-check your shipping address during checkout. We are not responsible for packages delivered to incorrectly provided addresses.

Damaged Deliveries: Fragile home decor items are packaged with protective bubble wrap and padded boxing. However, if your package arrives damaged in transit, please contact us within 48 hours at service@mushentrading.com with clear photos of the damaged item and packaging.