Company: MUSHEN TRADING LIMITED
Address: Workshop 251, 3/F, Join-In Hang Sing Centre, Nos. 2-16 Kwai Fung Crescent, Kwai Chung, Hong Kong
Email: service@mushentrading.com
Return policy
Return & Refund Policy
At The Dwell Curiosities, your satisfaction is our top priority. We want you to love every piece you choose for your home.
1. 30-Day Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a standard return, your item must meet the following criteria:
- In the same condition that you received it (unused, unwashed, and undamaged).
- In its original packaging with all components, manuals, and protective padding included.
- Accompanied by the proof of purchase or order number.
2. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. Because home decor and fragile goods require careful transit, damage can occasionally occur.
What to do if your item arrives damaged: Please notify us within 48 hours of delivery by emailing service@mushentrading.com. Please attach clear photos or a short video showing the damage and the outer packaging box. We will arrange a free replacement or full refund immediately.
3. How to Initiate a Return
Please follow these steps to process your return smoothly:
01
Contact Us
Email service@mushentrading.com with your order number and reason for return.
02
Get Approval
Our team will review your request and send return authorization and shipping instructions.
03
Ship & Refund
Pack securely and ship back. Once inspected, your refund will be processed.
4. Return Shipping Costs
- Defective/Damaged/Incorrect Items: We cover all return shipping costs or issue a replacement free of charge.
- Change of Mind / Personal Preference: Customers are responsible for paying the return shipping fees. Initial shipping fees are non-refundable.
5. Refunds Processing
Once we receive and inspect your returned package, we will notify you via email regarding the approval status of your refund.
If approved, your refund will be automatically issued back to your original payment method within 5 to 10 business days. Please keep in mind that payment providers may take additional time to post the credit to your account.
6. Non-Returnable Items
Certain types of items cannot be returned for hygiene and custom clearance reasons:
- Gift cards or promotional voucher codes.
- Customized or personalized home items.
- Items marked as "Final Sale" or clearance items.